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    Insurance News

    Broker Code Overhaul Puts Renewals and Disclosure in Focus
    Broker Code Overhaul Puts Renewals and Disclosure in Focus
    28 Oct 2026: Paige Estritori
    A new Insurance Brokers Code of Practice has been launched by the National Insurance Brokers Association, putting clearer disclosure, renewal contact and client support standards on the agenda for Australian businesses that use brokers to arrange cover. The 2027 Code takes effect on 1 January 2027 and is designed to set out, in plainer language, what clients should be able to expect from subscribing insurance brokers. - read more
    Income Protection Complaints Remain a Key Life Insurance Pressure Point
    Income Protection Complaints Remain a Key Life Insurance Pressure Point
    28 Oct 2026: Paige Estritori
    The Australian Financial Complaints Authority’s latest annual review has put income protection insurance back in focus, with the product again attracting the highest number of life insurance complaints in 2025-26. The figures are a useful reminder that the real value of cover is tested not at purchase, but when illness or injury interrupts a person’s capacity to earn. - read more
    Farm Flood Dispute Shows the Cost of Delayed Claims Handling
    Farm Flood Dispute Shows the Cost of Delayed Claims Handling
    28 Oct 2026: Paige Estritori
    A recent Australian Financial Complaints Authority determination involving a flooded farmhouse has put claims handling back under the microscope for rural policyholders, after the insurer was ordered to pay almost $432,000 across building repairs, additional temporary accommodation, professional costs and compensation for non-financial loss. The decision, dated 27 August 2026 and reported by Insurance News on 15 October 2026, is a useful reminder that the practical aftermath of a farm flood can extend well beyond the first clean-up. - read more
    Truck Claim Dispute Shows Disclosure Evidence Matters
    Truck Claim Dispute Shows Disclosure Evidence Matters
    24 Oct 2026: Paige Estritori
    A recent Australian Financial Complaints Authority decision involving a vandalised Hino truck is a useful reminder that disclosure disputes in commercial motor insurance turn on evidence, not assumptions. Reported by insuranceNEWS.com.au on 15 October 2026, the matter ended with Suncorp being ordered to reinstate the policy and reassess the claim after AFCA found the insurer had not proved that undisclosed driving history would have justified refusing the risk. - read more
    Why rising builder failures matter for contract works cover
    Why rising builder failures matter for contract works cover
    17 Sep 2026: Paige Estritori
    Australia's construction sector remains under pressure, with recent insolvency figures continuing to show building and construction as one of the most exposed parts of the economy. Higher material costs, tight margins, labour shortages, delayed payments and fixed-price contract stress have all contributed to a tougher operating environment for builders, subcontractors and project owners. - read more
    Car Insurance Articles

    How the Car Insurance Claims Process Works in Australia
    How the Car Insurance Claims Process Works in Australia
    Understanding the car insurance claims process can help Australian drivers respond calmly after an accident, gather the right evidence, manage excess and repair questions, and know what to do if a claim is delayed or disputed. - read more
    How to Read a Car Insurance Policy Document in Australia
    How to Read a Car Insurance Policy Document in Australia
    A car insurance quote is only a starting point. Before choosing or renewing cover, Australian drivers should read the policy documents carefully to understand inclusions, exclusions, excesses, conditions, cooling-off rights and claims obligations. - read more
    Are Extras Worth the Investment? Unpacking Car Insurance Add-Ons
    Are Extras Worth the Investment? Unpacking Car Insurance Add-Ons
    Car insurance is an essential part of owning a vehicle in Australia, providing financial protection and peace of mind. Standard coverage typically includes protection against collision damage, theft, and various liabilities. However, the world of car insurance doesn’t stop here; enter the realm of 'extras' - additional options that go beyond the basics. - read more
    Is Comprehensive Car Cover Worth It? Exploring the Benefits for Australian Drivers
    Is Comprehensive Car Cover Worth It? Exploring the Benefits for Australian Drivers
    Comprehensive car cover is a type of vehicle insurance policy that provides the most extensive range of protection. It aims to cover a wide array of potential events that could affect your car. - read more
    Car Insurance Savings: Tactics Aussies Can Use for Lowering Their Premiums
    Car Insurance Savings: Tactics Aussies Can Use for Lowering Their Premiums
    Car insurance is an essential aspect of vehicle ownership for Australians, providing financial protection in case of accidents, theft, and other unforeseen events. As with any form of insurance, the premiums you pay can vary widely, so understanding the factors that influence these costs is critical. - read more

    Knowledgebase
    Proximate Cause:
    The primary cause of loss in an insurance claim, which sets in motion a chain of events leading to the damage or injury.