Kell to Lead Comprehensive Review of Australia's Life Insurance Code

Starting on October 1, a comprehensive review of the voluntary Life Insurance Code of Practice will commence, with a focus on assessing the effectiveness of revisions made to its regulations and standards in 2023.

The Council of Australian Life Insurers (CALI) has appointed Peter Kell to lead this independent review and deliver the final report by June 30 next year.

Kell brings a wealth of experience to the role, having previously served as deputy chair of the Australian Securities and Investments Commission (ASIC) and the Australian Competition and Consumer Commission (ACCC). His past role as CEO of consumer advocacy group Choice further attests to his suitability for the task.

The CALI, under the leadership of CEO Christine Cupitt, emphasises that the review aims for thoroughness, inclusivity, and credibility. Cupitt highlighted Kell’s extensive expertise in industry regulations and self-regulation and noted his clear dedication to enhancing consumer outcomes within financial services. Kell is expected to significantly strengthen the life insurance code to better serve customers and the industry.

This review opens a dialogue with the community, consumer representatives, regulators, and industry participants, ensuring the code remains robust, relevant, and trustworthy. A consultation paper will be published on October 17, with an invitation for submissions until December 15.

Key issues to be scrutinised include the code's provisions for customers with mental health conditions, the appropriateness of claims handling processes, and the enforceability of commitments under the code. These considerations are outlined in the review’s terms of reference.

Justin Delaney, CEO of Zurich Financial Services Australia, underscored the review's importance, stating that it reflects the industry's commitment to continuous improvement and achieving favourable outcomes for customers. He noted the intention to register the code with a regulatory body, highlighting a proactive approach to regulation.

The revised code is anticipated to come into force by October 1, 2027, representing a significant step in fortifying the framework governing life insurance practices in Australia.

Published:Friday, 1st Aug 2025
Source: Paige Estritori

Share this news item:

Insurance News

AFCA Rules on Disputed Car Insurance Payout

22 Aug 2025: Paige Estritori

The Australian Financial Complaints Authority (AFCA) has decided against a man's claim for a car insurance payout, which he pursued following a dispute with his ex-wife. The issue arose when the man's Toyota Landcruiser was involved in an accident in April, prompting him to file for a cash settlement of $55,950. However, the ex-wife, who held the insurance policy, later blocked his access to the payout. - read more

APRA Addresses Home Insurance Affordability Challenges with New Initiatives

22 Aug 2025: Paige Estritori

The Australian Prudential Regulation Authority (APRA) has highlighted the ongoing challenges of home insurance affordability, emphasizing that the issue remains complex despite a recent moderation in reinsurance costs. APRA Chair John Lonsdale noted that multiple factors contribute to this difficulty, not solely reinsurance expenses. APRA is actively engaging with insurers, government agencies, and the private sector to address these affordability issues. - read more

ASIC Calls for Revamp in Life Insurance Sales and Service

21 Aug 2025: Paige Estritori

The Australian Securities and Investments Commission (ASIC) has issued a call to action for life insurance companies, urging them to enhance their product offerings and sales processes. While acknowledging some progress since the Hayne Royal Commission, ASIC highlights ongoing issues within the industry. The regulator emphasized the importance of centering strategies around customer needs, particularly as companies aim to expand direct-to-consumer sales. - read more

Regulatory Scrutiny Reveals Ongoing Failures in Direct Life Insurance Sales

20 Aug 2025: Paige Estritori

The Australian Securities and Investments Commission (ASIC) has released findings from a recent review, revealing persistent deficiencies in the direct sales practices of the life insurance industry. Despite heightened scrutiny following the Hayne Royal Commission, challenges remain in several key areas, including product design, sales strategies, remuneration, and customer complaint handling. - read more

Life Insurers Urge Government Action on Mental Health Funding

19 Aug 2025: Paige Estritori

Life insurers in Australia have joined forces with mental health advocates to press the federal government to honour its $1 billion pledge for mental health initiatives. The Council of Australian Life Insurers (CALI) is among the key signatories of an open letter organized by Australians for Mental Health, urging swift action on funding allocation. - read more

Car Insurance Articles

How Your Driving Habits Affect Your Car Insurance Premiums

Car insurance premiums are the amounts paid regularly to maintain an active car insurance policy. These payments can be made on a monthly, quarterly, or annual basis, depending on the terms agreed upon with your insurance provider. - read more

How Your Driving Habits Affect Your Car Insurance Premiums

Car insurance is a necessary expense for anyone who owns a vehicle. It provides financial protection against accidents, theft, and other unexpected events. In Australia, having comprehensive car insurance can save you significant costs down the line. However, what many drivers may not realise is how their driving habits can directly influence their insurance premiums. - read more

The Art of Comparing Car Insurance Quotes for Max Savings in Australia

Car insurance is a critical component of responsible vehicle ownership in Australia. With roads bustling with diverse traffic, from urban highways to outback tracks, safeguarding your journey becomes indispensable. However, the complex world of car insurance can bewilder even the most astute driver. This article embarks on a quest to demystify the process of comparing car insurance quotes, aiming for not just coverage, but substantial savings too. - read more

Car Insurance Explained: What Every Australian Needs to Know

Car insurance is a critical aspect of vehicle ownership that can save you from financial distress in case of accidents, theft, or damage. For Australian consumers, understanding the ins and outs of car insurance is essential for ensuring that you're adequately protected without overpaying for your coverage. - read more

Common Mistakes to Avoid When Filing a Car Insurance Claim

Filing a car insurance claim can be a complex and overwhelming task. Understanding the process is crucial to ensure that everything goes smoothly and you get the compensation you deserve. - read more

Knowledgebase

Grace Period:
A set amount of time after the premium is due during which a policyholder can make a payment without the insurance coverage lapsing.

This website is owned and operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust) 43 Larch Street Tallebudgera QLD 4228, A.C.N. 010281008, authorised Financial Services Representative of Unique Group Broker Services Pty Ltd, Australian Financial Services License 509434. Visit the ASIC website for additional licensing information.

IMPORTANT: We are neither authorised nor licensed to provide finance or finance products. We do not recommend any specific financial products and we do not offer any form of credit or other financial advice. All product enquiries and requests for financial and/or other advice on this website are referred to third party, qualified intermediaries with whom you can deal directly. We may receive a fee or commission from these third parties in consideration for the referral. Before any action is taken to obtain a product or service referred to by this website, advice should be obtained (from either the third part to whom we refer you or from another qualified intermediary) as to the appropriateness of obtaining those products having regard to your objectives, financial situation and needs.