Car Insurance Online :: News
SHARE

Share this news item!

Quake Damage Claims Dismissed Over Previous Faults

Quake Damage Claims Dismissed Over Previous Faults

Quake Damage Claims Dismissed Over Previous Faults?w=400

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

Two farmhouses seeking insurance payouts for earthquake damage have had their claims denied, following a decision highlighting the role of pre-existing issues.

The company behind the claim stated that the properties were impacted by a 5.4-magnitude earthquake that occurred in November 2018. Although the earthquake's epicenter was approximately 45 kilometers away from the buildings, Geoscience Australia specified the evident damage radius to be no more than 27 kilometers from the epicenter.

In their defense, the claimant's engineering expert conceded that the buildings were situated outside the primary damage zone but contended that the earthquake’s vibrations had unleashed energy beneath the geological formations on which the houses stood.

The expert identified "preexisting or dormant conditions" in the properties, including previously repaired damage which, according to him, reopened due to ground movement prompted by the quake, also leading to the manifestation of new fractures.

Meanwhile, Allianz, the insurance provider, enlisted a forensic civil and structural engineer who assessed the damages. His findings revealed brickwork fissures in multiple sections of one property, referred to as House H, and evident cracks within the garage of the second property, termed House P, in addition to a separation between a storeroom and the home.

The engineer hired by Allianz attributed the damage to prolonged foundation instability and deterioration of the mortar used in the brickwork, rather than to the seismic event.

The Australian Financial Complaints Authority (AFCA) upheld the insurer’s position, noting that both engineers corroborated the presence of damage similar to what was being contested even before the 2018 earthquake, specifically in House H.

AFCA further mentioned that updates made to certain rooms within the house remained unaffected, while external brickwork conditions pointed towards significant wear and tear, contributing to the losses. Comparable remarks were also made in regard to House P.

"While both experts agree it is conceivable for House H to incur earthquake-related damage under ideal conditions despite its location outside the designated impact radius, the insurer's expert refuted the existence of such conditions in this case," stated the adjudicator from AFCA.

"Even if the earthquake were recognized as being a proximate cause of the damage to House H, it would coexist with other excluded factors (wear and tear, prolonged structural movement)."

"Consequently, the insurer maintains the right to invoke those exclusions as a basis for denying the claim," AFCA concluded.

 

Published:Thursday, 1st Aug 2024
Author: Paige Estritori

Please Note: We do not endorse any specific products or companies. Some content is sourced from third parties, including press releases, and may not be independently verified for accuracy or completeness.

Share this news item:

Rate this article

0 Comments

No comments yet. Be the first to share your thoughts.

Insurance News

Vero’s New Strata Product Signals a Shift in Cover Placement
Vero’s New Strata Product Signals a Shift in Cover Placement
27 Jun 2026: Paige Estritori
Vero has entered the residential strata market with a new nil-commission product, initially launching in Far North Queensland and Darwin before a planned national rollout. The move is significant for owners corporations, strata committees and managers because these northern regions are among the most challenging areas in which to secure affordable and suitable building cover. - read more
What Delta’s Digital Insurance Launch Means for Small Operators
What Delta’s Digital Insurance Launch Means for Small Operators
27 Jun 2026: Paige Estritori
Delta Insurance’s move onto Ebix Australia’s Sunrise Exchange is more than a technology update. For Australian small businesses, including domestic and home service operators, it points to a broader shift in how specialist insurance products are being accessed, compared and placed through the broker market. - read more
What Broker Growth Means for Personal Trainer Insurance
What Broker Growth Means for Personal Trainer Insurance
27 Jun 2026: Paige Estritori
New industry research has underlined just how central brokers have become to Australia’s general insurance market, with broker-placed business accounting for $35.6 billion in gross written premiums in the year to 30 June 2025. That represents about 46% of all general insurance written in Australia, within a total market of $77.9 billion. - read more
NEOS Underwriting Upgrade Points to Faster Cover Decisions
NEOS Underwriting Upgrade Points to Faster Cover Decisions
27 Jun 2026: Paige Estritori
NEOS has moved further into digital underwriting with the implementation of UnderwriteMe’s Decision Studio, a technology designed to improve how medical data is captured and assessed across its life insurance products. The development, announced in late June, reflects a broader shift in the Australian life insurance market: insurers are looking for faster, more consistent ways to assess applications without losing sight of fairness, accuracy and customer experience. - read more
New FY27 Property Outlook Signals a More Selective Market for Landlords
New FY27 Property Outlook Signals a More Selective Market for Landlords
27 Jun 2026: Paige Estritori
Domain’s latest FY27 housing market forecast, covered by Property Update on 25 June 2026, points to a more fragmented Australian property cycle than many landlords have faced in recent years. Rather than a broad national upswing, the outlook suggests performance will increasingly depend on city, dwelling type, affordability and local supply conditions. - read more


Car Insurance Articles

Car Insurance Savings: Tactics Aussies Can Use for Lowering Their Premiums
Car Insurance Savings: Tactics Aussies Can Use for Lowering Their Premiums
Car insurance is an essential aspect of vehicle ownership for Australians, providing financial protection in case of accidents, theft, and other unforeseen events. As with any form of insurance, the premiums you pay can vary widely, so understanding the factors that influence these costs is critical. - read more
Common Mistakes to Avoid When Filing a Car Insurance Claim
Common Mistakes to Avoid When Filing a Car Insurance Claim
Filing a car insurance claim can be a complex and overwhelming task. Understanding the process is crucial to ensure that everything goes smoothly and you get the compensation you deserve. - read more
Why Customisation Matters: Tailoring Car Insurance to Fit Your Needs
Why Customisation Matters: Tailoring Car Insurance to Fit Your Needs
Car insurance customisation refers to the process of tailoring an insurance policy to fit the specific needs and circumstances of an individual driver or business. Unlike standard, one-size-fits-all policies, customised car insurance allows for the inclusion and exclusion of coverage options based on the unique requirements of the insured party. - read more
Is Comprehensive Car Cover Worth It? Exploring the Benefits for Australian Drivers
Is Comprehensive Car Cover Worth It? Exploring the Benefits for Australian Drivers
Comprehensive car cover is a type of vehicle insurance policy that provides the most extensive range of protection. It aims to cover a wide array of potential events that could affect your car. - read more
The Art of Comparing Car Insurance Quotes for Max Savings in Australia
The Art of Comparing Car Insurance Quotes for Max Savings in Australia
Car insurance is a critical component of responsible vehicle ownership in Australia. With roads bustling with diverse traffic, from urban highways to outback tracks, safeguarding your journey becomes indispensable. However, the complex world of car insurance can bewilder even the most astute driver. This article embarks on a quest to demystify the process of comparing car insurance quotes, aiming for not just coverage, but substantial savings too. - read more

Knowledgebase
Liability Insurance:
Insurance that provides protection from claims arising from injuries or damage to other people or property